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Customer service

Customer
Account problem

Promote rapid development and business expansion to different markets, and provide comprehensive financial services relying on online trading platforms

Q
How to modify account data?
A
International investors can register their foreign exchange accounts through the platform customer service. The platform has signed a confidentiality agreement, and the platform will keep all relevant information confidential for international investors.
Q
How to modify the transaction account password?
A
If you need to modify the password of the transaction account, you can modify it through the PC and APP versions of platforms. The modification method for PC version is: log in to platforms for PC version - Tools - Options - Server - Change - Enter the old password - Enter the new password - Click "OK" to finish. The modification method of the APP version is: log in to the platforms of the APP version -- set -- click the account -- click the "..." on the right side of the account -- select "change password" -- change the "master password" -- enter the old password and the new password respectively -- click the "change" on the upper right corner to complete. The simple way is that after logging in to the official website, there is a "change password" in the account management. Enter the new password after entering.
Q
Why didn't you receive your account and password after completing the registration?
A
Normally, if you complete the registration according to the registration requirements, the system will receive the registered account and password within 1-5 minutes, usually by email. Please note that the automatic firewall function of the email may identify the received account password email as spam and store it in the trash. Please check it carefully. If there are still problems, please contact the customer service on the official website.
Q
How many accounts can a citizen register?
A
One customer can register up to one trading account.
Q
How to register a transaction account?
A
You can access our official website through the Internet, click to register a real account, and fill in your personal information accurately according to the prompts and requirements on the page to complete the registration of the trading account.