Customer service
CustomerDeposit and withdraw
Promote rapid development and business expansion to different markets, and provide comprehensive financial services relying on online trading platforms
Q
Which banks are supported by the capital injection of transaction accounts? Is there a limit for the current day?
A
Our platform theoretically supports all banks, and the limit of capital injection on the same day shall be subject to the limit specified by your bank. You can consult or check the specific limit and standard of your bank. If the limit is too low, you can adjust it. Consult your bank for details.
Q
How can I withdraw funds from my trading account to my bank account?
A
Contact the platform broker, who will help investors withdraw funds from their accounts
Q
Is the online capital injection process safe? Will our bank account and password be disclosed?
A
Please rest assured that we use the top security encryption technology provided by major banks. The entire online capital injection is very fast and secure. Your funds and account password information are completed under the top encryption technology and will not be stolen and intercepted by hackers.
Q
How long can the capital injection into the account be received? How long will the account be paid?
A
This mainly depends on the time of the investor's bank remittance. Normally, it is within one to five working days. The same is true for withdrawal. The funds can reach the investor's bank account within one to five working days.
Q
How should I calculate the exchange rate when I inject capital into the account?
A
The exchange rate at the time of your capital injection is the reference exchange rate provided by superior and subordinate banks and foreign exchange convertors after the exchange difference is added based on the real-time exchange rate guidance price provided by the central settlement bank of the country where you belong.
Q
Do I need to convert the account capital into dollars?
A
Your capital injection does not need you to convert it into dollars. We cooperate with many banks around the world, and the entire process of capital injection will be automatically converted according to the current market reference exchange rate.
Q
How to inject capital into my account?
A
Investors can apply for capital injection into the customer service account of the platform. The platform has a perfect recharge system, which can ensure the capital security of every investor